SMS Privacy Policy
Information Collection
We collect and store the phone numbers of individuals who opt in to receive SMS messages from Moving Forward Counseling. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes.
SMS consent is not shared with third parties.
Use of Information
Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties.
*No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.
Terms of Service for SMS Communications & Consent
By providing my phone number to Moving Forward Counseling, I agree and acknowledge that Moving Forward Counseling may send account notifications, customer care, and marketing SMS messages to my wireless phone number. These messages may include updates related to customer care, appointment reminders, account notifications, and marketing services.
No mobile opt-in data or SMS consent will be shared with third parties or affiliates for marketing purposes.
Information obtained as part of the SMS consent process will not be shared with third parties or affiliates.
Types of SMS Messages You May Receive
If you have consented to receive SMS messages from Moving Forward Counseling, you may receive messages including but not limited to the following:
Patient appointment Example
Good morning Sarah, this is Moving Forward Counseling. We’re sending a courtesy reminder of your scheduled appointment tomorrow at 9:00 AM EST. Reply STOP to opt out of SMS messaging.
Billing Notification Example
Good afternoon Sarah, this is Moving Forward Counseling. This is a notification that your account is due for payment following your appointment yesterday. Reply STOP to opt out of SMS messaging.
Standard Messaging Disclosures
Message and data rates may apply
Message Frequency: SMS frequency may vary and can range between 5–1000 messages daily company-wide depending on communication type
You may opt out at any time by texting STOP
Reply START to opt back in
For assistance, text HELP
For more information, please visit our Privacy Policy and Terms of Use page